Processing and Delivery

Orders are prepared and delivered within an estimated 5–7 business days after the order has been successfully placed and confirmed.

Business days do not include weekends or public holidays. Delivery times are estimates and are not guaranteed.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, tracking information will be emailed to you when tracking is available. Please allow some time for the carrier’s tracking system to update.

Shipping Costs and Availability

Available shipping methods and applicable shipping costs will be displayed during checkout before payment is completed.

We currently ship to eligible addresses and locations shown during checkout. If an address is not accepted at checkout, we may be unable to deliver to that location.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to correct or change your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Possible Delivery Delays

Although most orders arrive within 5–7 business days, occasional delays may happen because of:

• High order volumes or holiday periods
• Carrier or transportation delays
• Severe weather or natural events
• Incorrect or incomplete delivery information
• Events outside the reasonable control of Alimoora

We appreciate your patience if an unexpected delay occurs.

Missing or Delayed Packages

If your tracking information shows no movement or your order has not arrived after the estimated delivery period, please contact us with your order number.

We will review the available tracking information and help you determine the appropriate next step.

Damaged or Incorrect Orders

Please inspect your package after delivery. If an item arrives damaged, defective or incorrect, contact us as soon as possible with your order number and clear photographs of the item and packaging.

Returns and refunds remain subject to our Return and Refund Policy.