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We want you to feel confident shopping with Alimoora. Here is everything you need to know about returns and refunds.
Request a return within 30 days of receiving your order.
Items must be unused, with tags and original packaging.
Your receipt or proof of purchase will be required.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Request a ReturnPlease inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, including perishable goods such as food, flowers or plants; custom or personalized products; and personal care goods such as beauty products.
We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at alimorastore@outlook.com .
